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Privacy Policy

Last updated: [EFFECTIVE DATE]

 

This Privacy Policy explains how [BUSINESS LEGAL NAME] (“Cat Sitting By Susan”, “we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit http://catsittingbysusan.com (the “Website”) or use our services. By using the Website, you agree to this policy. If you do not agree, please do not use the Website.

 

1. Information we collect

Information you give us

  • Name, email address, phone number and city when you fill in an enquiry, contact or registration form
  • Billing and delivery address when you place an order (If applicable)
  • Account login details if you create an account (If applicable)
  • Messages, feedback or documents you send us

Information collected automatically

  • IP address, browser type, device type and operating system
  • Pages visited, time spent, referring URL and clicks
  • Cookies and similar technologies (see Section 6)

Payment information (If applicable)

Payments are processed by [PAYMENT GATEWAY]. We do not store your card number, CVV, UPI PIN or net-banking password. We only receive a transaction ID and payment status.

 

2. How we use your information

  • To respond to enquiries and provide the services you request
  • To process orders, payments, refunds and invoices (If applicable)
  • To send service updates, confirmations and support messages by email, SMS or WhatsApp
  • To send offers and updates, only with your consent. You can opt out anytime.
  • To improve the Website, fix errors and understand how visitors use it
  • To run and measure advertising on platforms such as Google and Meta
  • To prevent fraud and comply with legal obligations

 

We process your personal data based on the consent you give when you submit a form or use the Website, or for legitimate uses permitted under the Digital Personal Data Protection Act, 2023. You can withdraw consent at any time by emailing [EMAIL]. Withdrawal does not affect processing already done.

 

4. How we share your information

We do not sell your personal data. We share it only with:

  • Service providers who help us run the business, such as hosting, email, SMS/WhatsApp, CRM and payment providers, under confidentiality obligations
  • Analytics and advertising partners such as Google Analytics, Google Ads and Meta Pixel, which receive usage data through cookies
  • Government or legal authorities when required by law, court order or to protect our rights
  • A buyer or successor if our business is merged or sold

 

5. Data retention

We keep your data only as long as needed for the purpose it was collected, or as required by law (for example, tax and accounting records). After that, we delete or anonymise it.

 

6. Cookies

We use cookies to keep the Website working, remember your preferences, measure traffic and show relevant ads. You can block or delete cookies in your browser settings. Some parts of the Website may not work properly without them.

Type

Purpose

Essential

Site functions, security, forms

Analytics

Visitor counts and behaviour (e.g. Google Analytics)

Marketing

Ad measurement and remarketing (e.g. Meta Pixel, Google Ads)

 

7. Data security

We use reasonable security practices, including SSL encryption, access controls and secure hosting, as required under the IT Act, 2000 and related rules. No online system is completely secure, so we cannot guarantee absolute security.

 

8. Your rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access a summary of the personal data we hold about you
  • Correct, complete or update inaccurate data
  • Request deletion of your data, subject to legal requirements
  • Withdraw consent for processing
  • Nominate another person to exercise your rights in case of death or incapacity
  • Raise a grievance with us, and then with the Data Protection Board of India

To exercise any right, email [EMAIL]. We will respond within 30 days.

 

9. Children’s privacy

The Website is not meant for anyone under 18. We do not knowingly collect personal data from children without verifiable parental consent. If you believe a child has shared data with us, contact us and we will delete it.

 

The Website may link to other websites. We are not responsible for their content or privacy practices. Please read their policies before sharing data.

 

11. Changes to this policy

We may update this policy from time to time. Changes are effective once posted on this page with a new “Last updated” date.

 

12. Grievance Officer and contact

In line with the Information Technology Act, 2000 and the rules made under it:

Grievance Officer: [GRIEVANCE OFFICER NAME] Company: [BUSINESS LEGAL NAME] Address: [REGISTERED ADDRESS] Email: [EMAIL] Phone: [PHONE] Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

 

We will acknowledge complaints within 48 hours and resolve them within 30 days.