Booking / Inquiry

Terms and Conditions

Last updated: [EFFECTIVE DATE]

 

These Terms and Conditions (“Terms”) govern your use of http://catsittingbysusan.com (the “Website”) and any products or services offered by [BUSINESS LEGAL NAME] (“Cat Sitting By Susan”, “we”, “us”, “our”). By accessing the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.

 

1. Eligibility

You must be at least 18 years old and legally able to enter into a contract under the Indian Contract Act, 1872. If you use the Website on behalf of a business, you confirm you are authorised to bind that business.

 

2. Use of the Website

You agree not to:

  • Use the Website for any unlawful, fraudulent or harmful purpose
  • Submit false information or impersonate any person
  • Attempt to hack, scrape, overload or disrupt the Website
  • Upload viruses or malicious code
  • Copy, resell or exploit any part of the Website without our written permission

We may suspend or block access if you break these rules.

 

3. Accounts (If applicable)

You are responsible for keeping your login details confidential and for all activity under your account. Tell us immediately at [EMAIL] if you suspect unauthorised use.

 

4. Products, services and pricing

  • We try to keep all descriptions, images and prices accurate. Errors may occur, and we reserve the right to correct them.
  • Prices are in Indian Rupees (INR) and include/exclude applicable GST as stated at checkout.
  • We may change prices, offers or services at any time without notice. Changes do not affect confirmed orders.
  • Submitting an enquiry does not create a binding contract until we confirm it in writing.

 

5. Orders and payments (If applicable)

  • Payments are processed securely through [PAYMENT GATEWAY]. By paying, you also agree to the gateway’s terms.
  • An order is confirmed only after successful payment and our confirmation email or message.
  • We may refuse or cancel any order for reasons including stock unavailability, pricing errors or suspected fraud. If payment was taken, we will refund it in full.

 

6. Cancellation and refunds (If applicable)

  • You may cancel before the service starts or the order ships by contacting [EMAIL].
  • Approved refunds are processed to the original payment method within [REFUND DAYS] working days.
  • Refunds do not apply to services already delivered, customised work or digital products once accessed, unless they are defective or not as described.
  • See our separate Refund Policy for full details.

 

7. Intellectual property

All content on the Website, including text, logos, graphics, images, videos and code, belongs to [BUSINESS LEGAL NAME] or its licensors and is protected under the Copyright Act, 1957 and the Trade Marks Act, 1999. You may view it for personal, non-commercial use only. Any other use needs our prior written permission.

 

8. User content

If you send us reviews, feedback, testimonials or other content, you allow us to use, display and edit it for business and marketing purposes without payment. You confirm the content is yours and does not break any law or third-party right.

 

The Website may contain links to or tools from third parties. We do not control and are not responsible for their content, services or policies.

 

10. Disclaimer

The Website and its content are provided “as is” and “as available”. We do not guarantee the Website will be uninterrupted, error-free or free of viruses. Information on the Website is for general purposes and is not professional advice.

 

11. Limitation of liability

To the maximum extent allowed by law, we are not liable for any indirect, incidental or consequential loss, including loss of profit, data or business, arising from your use of the Website or services. Our total liability for any claim will not exceed the amount you paid us for the specific product or service in question.

 

12. Indemnity

You agree to indemnify and hold harmless [BUSINESS LEGAL NAME], its directors, employees and partners from any claims, losses or expenses arising from your breach of these Terms or misuse of the Website.

 

13. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect and use your data.

 

14. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, government action, or internet and power outages.

 

15. Changes to these Terms

We may update these Terms at any time. The updated version takes effect when posted on this page. Continued use of the Website means you accept the changes.

 

16. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts in [CITY], [STATE], India. We encourage you to contact us first so we can try to resolve the issue amicably.

 

17. Grievance Officer and contact

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000:

Grievance Officer: [GRIEVANCE OFFICER NAME] Company: [BUSINESS LEGAL NAME] Address: [REGISTERED ADDRESS] Email: [EMAIL] Phone: [PHONE]

 

We will acknowledge complaints within 48 hours and resolve them within 30 days.